Refund policy

Returns & Cancellations

Right of Withdrawal (EU Law)
You have the right to withdraw from your purchase within 14 days of receiving your order.
Returns are accepted only if the product is unused, unopened, and in original condition.
To request a return, email shop@etikacare.com with your order number.

Once returned goods are received and approved, we will issue a refund within 14 days to the original payment method.

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or we made an error.

A 15% restocking fee applies to all returned goods.
Refunds are processed within 7 days after we receive the return.